Privacy policy

Last updated: December 7, 2025
Pebby Global operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
1.Introduction
Pebby Global is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Specifically as follows:
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
The types of information that we may collect or that you may provide when you visit the website (pebby.ai) (our “Website”).
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
The types of information we may collect or that you may provide when you download, install, register with, access, or use Smart Mate(the “App”).
The types of information we may collect or that you may provide when you purchase or use the Smart AI Plush Puppy (or their successors) (individually and collectively, the “Device”).
This policy applies only to information we collect on the Website, in the App or the Device, and in email, text, and other electronic communications sent through or in connection with the Website, App and the Device.

This policy DOES NOT apply to information that:

We collect offline or on any other Company apps or websites.
You provide to or is collected by any third party (see Third-Party Information Collection).
Our websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

2.Use of App by Minors Under the Age of 18
The Website and the App are not intended for minors under the age of 18. The Website and App is intended for adult parents of children to purchase the Device and set up the Device, and we do not knowingly collect personal information from minors under 18 via the Website or the App. We do collect personal information about children from their parents via the Website or the App.

3.Children Under the Age of 13
The Children’s Online Privacy Protection Act of 1998 and its rules (collectively, “COPPA”) require us to inform parents and legal guardians (as used in this policy, “parents”) about our practices for collecting, using, and disclosing personal information from children under the age of 13 (“children”). It also requires us to obtain verifiable consent from a child’s parent for certain collection, use, and disclosure of the child’s personal information.
As it pertains to personal information about children, this Section 3 prevails over any other section of this policy that may conflict with this Section 3.
This section notifies parents of:
The types of information we may collect from children.
How we use the information we collect.
Our practices for disclosing that information.
Our practices for notifying and obtaining parents’ consent when we collect personal information from children, including how a parent may revoke consent.
All operators that collect or maintain information from children through the Website, App or the Device.
This section only applies to children under the age of 13 and supplements the other provisions of this privacy policy. Only the other provisions of this privacy policy apply to teens and adults.
Terms that are defined in the general privacy policy have the same meanings as used in this Privacy Policy for Children Under the Age of 13.
A. Information We Collect from Children and from Parents about Children
Children can interact with the Device and use many of its features without providing us with personal information other than the audio of the child speaking to the Device. However, children may speak their personal information to the Device, such as their name, which would result in us collecting that information. We may also collect personal information about a child from their parent while the parent is ordering or setting up the Device via the App or the Website.
We only collect as much information about a child as is reasonably necessary for the child to participate in an activity, and we do not condition his or her participation on the disclosure of more personal information than is reasonably necessary.
(I) Information We Collect Directly
A parent must provide us with email address to activate the Device with the App or the Website.We also require the parent to create a member name and password. As part of a computer-generated conversation with a child, the Device may request additional information from your child, but this information is optional and the child may continue the conversation with the Device without providing it.

(II) Automated Information Collection
We use technology to automatically collect information from children when they interact with the Device. The information we collect through these technologies may include:
One or more persistent identifiers that can be used to recognize a Device over time and across different websites and online services.
We also may combine non-personal information we collect through these technologies with personal information about you or your child that we collect online.
For information about our automatic information collection practices, including how you can opt out of certain information collection, see the “Automatic Information Collection” and “Choices About How We Use and Disclose Your Information” sections of this policy.
B. How We Use Your Child’s Information
We use the information submitted by a parent about their child via the Website or App during setup of the Device to:
Verify that the parent is the parent of the child for compliance purposes via a third-party provider.
Allow the parent of the child to provide information about the child to the Device to enrich the conversation between the Device and the child.
We use the audio recorded by the Device of the Voice Interaction to transcribe that speech into text using a third-party speech-to-text service. The audio is then promptly deleted. The Device may solicit personal information from the child as part of a simulated natural conversation driven by artificial intelligence. The child does not need to provide personal information to the Device to continue the conversation, but if a child provides personal information to the Device during a Voice Interaction, we may use that information to enrich the Device’s conversation with the child. These conversations are only retained by the third party artificial intelligence service through the length of a particular conversation and this third party does not retain information for any purposes, including for training purposes. We do this by passing that information to a third-party artificial intelligence language model that produces responses to the child’s conversational prompts, which responses may be affected by or contain the personal information. Those responses are represented internally by written text, which is then passed to a text-to-speech service to produce audio output.
We use the information we collect automatically through technology and other non-personal information we collect to improve our Website, App and Device and to deliver a better and more personalized experience by enabling us to:
Estimate our audience size and usage patterns.
Identify progress through the onboarding progress.
Identify bugs in the Website, App or Device.
The App and Device may also collect zip code, time zone, and other rough information about location to provide information and localized content.
C. Our Practices for Disclosing Children’s Information
We do not share, sell, rent, or transfer children’s personal information other than as described in this section.
We may disclose aggregated information about many of our users, and information that does not identify any individual. In addition, we may disclose children’s personal information:
To third parties we use to support the internal operations of the Website, Device and App.
If we are required to do so by law or legal process, such as to comply with any court order or subpoena or to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others, including to:
  protect the safety of a child;
  protect the safety and security of the Website, App or Device; or
  enable us to take precautions against liability.
To law enforcement agencies or for an investigation related to public safety.
If the Company is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding or event, we may transfer the personal information we have collected or maintain to the buyer or other successor.
D. Accessing and Correcting Your Child’s Personal Information
At any time, you may review the child’s personal information maintained by us, require us to correct or delete the personal information, and/or refuse to permit us from further collecting or using the child’s information.
You can review, change, or delete your child’s personal information by sending us an email at support@pebby.ai. To protect your privacy and security, we may require you to take certain steps or provide additional information to verify your identity before we provide any information or make corrections.
E. Operators That Collect or Maintain Information from Children
The following are all operators that may collect or maintain personal information from children through the App or Device:
Operator Name
OpenAI, Amazon Web Service (AWS), Alibaba Cloud

4.Information We Collect and How We Collect It
We collect information from and about users of our Website, App and Device:
Directly from you when you provide it to us.
Automatically when you use the Website, App or Device.

A. Information You Provide to Us
When you use the Website or when you download, register with, or use the App, we may ask you provide information by which you may be personally identified, such as name, postal address, email address, telephone number, family members’ name, your child’s name and birthday (described more completely under Children Under the Age of 13), other information to sufficient to enable verification of your identity as a child’s parent, or any other identifier by which you may be contacted online or offline (”personal information”).
We may also collect information from you that is about you individually but does not identify you or about your internet connection, the equipment you use to access the Website or App, and usage details.
This information includes:
Information that you provide by filling in forms in the Website or App. This includes information provided at the time of purchasing the App or Device, registering to use the Website, App or Device and subscribing to our service. We may also ask you for information when you report a problem with the Website, App or Device.
Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through the Website or App and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Website or App.

B. Automatic Information Collection
When you use the Website or download, access, or use the App, it may use technology to automatically collect:
Usage Details. When you access and use the Website or App, we may automatically collect certain details of your access to and use of the Website or App, including traffic data, location data, logs, parts of the Website and App visited, actions taken in the Website or App, navigation-based telemetry and other communication data and the resources that you access and use on or through the Website or App.
Device Information. We may collect information about your computer or mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.
Stored Information and Files. The Website or App also may access metadata and other information associated with other files stored on your browser or mobile device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
Location Information. The App collects real-time information about the location of your device to enrich the conversational functionality of the Device and to support Bluetooth connectivity.
If you do not want us to collect this information do not use the Website or download the App or delete it from your device. For more information, see Your Choices About Our Collection, Use, and Disclosure of Your Information.
We underscore that the information collection information in this Section 4 is primarily about the Website and the App, which is used in connection with setting up a Device for a child. The Website and App must only to be used by the adult parent of such child.
5.Information Collection Technologies
The technologies we use for automatic information collection may include:
Cookies (browser cookies or mobile cookies). A cookie is a small file placed on your smartphone or web browser. It may be possible to refuse to accept mobile or web cookies by activating the appropriate setting on your smartphone or browser. However, if you select this setting you may be unable to access certain parts of our App or Website.
Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Mobile phone’s native secure storage (e.g., iOS Keychain). We use the native secure storage of mobile phones to store information that allows us to identify and authenticate a user.
6.How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information, to:
Present our Website and its content to you.
Provide you with information, products, or services that you request from us.
Provide you with the Website, the App and its contents and a functioning Device.
Verify your identity as the parent of the child using the Device.
Persist a connection between the App and Device via Bluetooth or WiFi.
Fulfill any other purpose for which you provide it.
Give you notice about your account or subscription, including expiration and renewal notices.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Notify you when App updates are available, and of changes to the Website or any products or services we offer or provide though Website or the App.
The usage information we collect helps us to improve our Website and App and to deliver a better and more personalized experience by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our App or Device according to your individual interests.
Recognize you when you use the Website or App.
Improve the experience of our Website, App and Device for all users.
We use location information we collect to support Bluetooth connectivity between the App and the Device and to enrich the conversational capabilities of the Device to allow for location-sensitive responses, e.g., to discuss the weather in the Device’s location.
We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile. For more information, see Your Choices About Our Collection, Use, and Disclosure of Your Information.
7.How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 13 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
8.Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

9.Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
10.Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@pebby.ai or contact us at 651 N Broad St, Middletown, DE, 19709, US